FAQs
What is MYSSA?
MYSSA is a mystery gifting experience filled with fun, useful and cute surprises. You choose your scoop, and we curate the mystery for you. Every box is thoughtfully packed to make your unboxing exciting, joyful and full of little surprises. 🎀
What is a Mystery Scoop?
A Mystery Scoop is a curated collection of surprise products packed specially for you. The exact products remain a mystery until you open your MYSSA box — that's where the fun begins! ✨
How does MYSSA work?
Choose your scoop, share your preferences if applicable, and leave the rest to us. We curate your surprises, pack them with love and ship your MYSSA to your doorstep. All that's left for you to do is unbox! 💕
What is the MYSSA Club Passport?
Your MYSSA Club Passport is your special membership card that keeps track of your MYSSA Scoop journey and rewards. 🎀
How does the stamp system work?
Every time you order a MYSSA Scoop, you receive a stamp based on your scoop number — 1st Scoop = 1st Stamp, 2nd Scoop = 2nd Stamp, 3rd Scoop = 3rd Stamp, and so on. ✨
What scoop options are available?
We currently offer three MYSSA Mystery Scoops — Discovery Scoop, Mini Mystery Scoop and Mega Mystery Scoop. Each offers a different MYSSA experience with surprises curated according to the scoop you choose.
What is included in each scoop?
Every scoop contains a curated mix of fun, useful and cute surprises. Depending on the scoop, you may receive products from categories such as beauty, jewellery, accessories, stationery, lifestyle, kids' finds and more. The exact products are kept a mystery. 🎀
What is the difference between Discovery, Mini and Mega?
Each scoop is designed to offer a different level of the MYSSA experience. The Discovery Scoop is a great way to try MYSSA, while the Mini and Mega Mystery Scoops offer more surprises and a more elaborate unboxing experience. Check each product page for its specific inclusions.
Are the products shown on Instagram or the website guaranteed?
The products shown are real examples from our 50+ product collection. Your exact products may vary depending on availability and curation — making every MYSSA scoop unique. 🎀
What if I already own something I receive?
Since MYSSA is a mystery experience, we cannot guarantee that you won't receive something similar to something you already own. We aim to create a varied and exciting mix in every scoop.
How are the products selected for my scoop?
The products shown are real examples from our 50+ product collection. Your exact products may vary depending on availability and curation — making every MYSSA scoop unique. 🎀
Can I choose the products or share my preferences?
MYSSA is all about the excitement of discovering what's inside, so individual products cannot be chosen. 🎀 You can, however, share your preferences such as your favourite colours, interests or general likes, and we'll keep them in mind while curating your scoop. Specific products cannot be guaranteed. ✨
How are the products selected for my scoop?
Each scoop is thoughtfully curated based on the scoop you choose, available inventory and, where applicable, the preferences you share. We aim to create a fun and balanced mix of products for your unboxing experience.
How do I know my scoop is worth the price?
Every scoop is thoughtfully curated to give you great value for the price you pay, with products selected according to your chosen scoop and our available 50+ product collection. We want every box to feel generous, exciting and worth unboxing. 🎀
Are all products brand new?
Yes. All products included in MYSSA scoops are new and unused.
Can the products vary depending on availability?
Yes. Our products and inventory are constantly changing, so the surprises in your scoop may vary based on availability at the time your order is curated.
How long does it take to receive my order?
Orders are processed and dispatched within 2 working days, and delivery usually takes 5–6 business days depending on your location and courier service. Once dispatched, you'll receive tracking details to follow your MYSSA journey. 🎀
Can I send a MYSSA Scoop directly as a gift?
Absolutely! 💕 MYSSA is perfect for birthdays, Rakhi, celebrations, besties, or simply making someone smile.
Can I add a personal message or special request?
Yes! 💌 You can share your message, occasion or preferences, and we'll do our best to make your MYSSA experience extra special. 🎀
Can I cancel my order after placing it?
If you need to cancel your order, please contact us as soon as possible. Once your order has entered the packing or dispatch process, cancellation may not be possible.
Can I change my delivery address after placing my order?
Please contact us as soon as possible if you need to change your delivery address. We can only make changes on the same day.
Can I return or exchange my MYSSA Scoop?
Since MYSSA is a mystery experience, returns or exchanges aren't accepted for preference, disappointment, or items you already own. 🎀
What if my order arrives damaged, incorrect or incomplete?
Please contact us with your order details, photos/videos and an unboxing video as soon as possible. We'll review the issue and help you with the next steps. 💕